FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Can I amend or cancel my order?
Please contact us as soon as possible if you need to make changes. We'll do our best to help, but we cannot guarantee amendments once an order has been processed.

Shipping

How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and chosen shipping method. See our Shipping page for full details.

Do you ship internationally?
Yes, we ship internationally. Delivery costs and times are calculated at checkout.

Returns

What is your returns policy?
We accept returns within 14 days of delivery for unused items in original condition. See our Returns page for full details.

How long does a refund take?
Refunds are processed within 5–10 business days of receiving your return.

Contact

How do I get in touch?
You can reach us via our contact page. We aim to respond within 1–2 business days.